With a Managed Service, you should expect ownership. Your issues are our issues and we need to own these on your behalf. In doing this, there’s one less thing for you to have to worry about – you can expect inputs and outputs from our team and know that we own the issues and have your best interests at heart.
No discussion on a Managed Service is complete without looking at the Return on Investment. The key question you’ll have is: Is it more cost effective to insource, or outsource this function? There is of course always cost efficiency for organisations which do the same thing over and over – such as a Managed Services. You need to see that this positively impacts your organisation and cashflow.
Most organisations operate in a reactive manner. Alerts happen, these get investigated and issues resolved. There is time here spent in fault finding, costs with users suffering degraded performance or downtime, as well as the hidden costs of internal reputational damage. To calculate these costs, consider: How many staff you have in your ICT support and how much of their time is split between resolving issues and undertaking project work (which actually adds value to the business). The costs to staff of the impact of downtime / interruption / service degradation – this is different for every business of course.
When we talk about pre-emptive, we are looking to get to issues before they occur – or before they affect your users. How much would the removal off issues before they become a major problem save you as a business?
To calculate these costs, consider:
How much do ICT incidents cost you currently? This includes unproductive downtime for users, missed opportunities while staff can't work, the cost of the fault finding itself in manpower, along with the associated costs in having your helpdesk there to assist in teh first place.
How would it look, if you could save these costs?
A lesser – but perhaps still important factor – is the consideration of convenience. Knowing you out outsourced a function means you don’t have to worry about it – you’ll get regular, personalised reports, along with the services to help keep your network running.
Most ICT departments have a backlog of upgrades, strategic works and project work – the convenience aspect of the Managed Service allows you to focus on the things that add value to the business, while knowing you have the network monitoring covered.
Process to Setup your Managed Services:
Let’s take a quick look at the overall process. There are of course a few constituent components to the service offering, which are customised for your business.
If you're interested in a discussion on how Spooster can bring visibility to your network management experience and help your business, drop us a line at firstname.lastname@example.org and we'll line up a good time for a chat.